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Global after-sales service, a dedicated team of experts

Within the Soudronic Group, whether at Soudronic, Sabatier, Oscam Cepak, Can Man or Frei AG, we take great pride to offer state of the art equipment. Carefully designed, meticulously built, and thoroughly tested before delivery. After commissioning, our customers can count on our reliable assistance to keep their equipment performing at the highest possible level. We firmly believe that this continuous customer assistance is where Soudronic’s after-sales organization really makes the difference. From the moment the machine has been released to our customer for production, it becomes the mission of a very large group of experts within the entire Soudronic Group to guarantee the best possible technical support during the entire life cycle of the equipment.

Worldwide network of highly qualified service technicians

Whether regarding a machine break-down, spare parts request, upgrade enquiry or maintenance assistance, our after-sales specialists will be available to provide quick and sound answers. Soudronic’s after-sales team can further resort to a worldwide network of highly qualified and trained service technicians to intervene on site as quickly as possible.

Soudronic is able to deploy technicians within the companies of the group as well as from Soudronic’s subsidiaries and agents all over the world.

An exceptionally well stocked spare parts inventory is at the disposal of our team of spare parts specialists to ensure that critical replacement parts can be shipped to a customer in less than 24 hours. This service is not only available for machines of the current generation but as well for machines which can be several decades old.

Our commitment to offer the best possible after sales support does not limit itself to keeping your machine running. Experience demonstrates that our customers are running our equipment for many years, not seldom several decades. A wide offering of conversions and upgrades will ensure that your equipment remains up-do-date.

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Customer portal mySoudronic.com

With mySoudronic we support our customers and their operating personnel anytime, anywhere and on any device with various applications. Further content will be released in the future. We are proud to offer many of these services free of charge. For customers who are looking for even more benefits, we offer a paid premium subscription model.

  • Soudronic Insights
    Learn how efficient your production is running and how you can improve efficiency by having an overview over line and machine efficiency, production, and error statistics. Discover optimization potential at the level of the production line, the individual machine, but also of machine components, such as the welding roller.
  • Machine Documentation
    With Machine Documentation you are always up to date. Find spare parts, drawings, electrical and pneumatic diagrams. If you need spare parts you can request a quote directly from our spare parts sales department.
  • Academy
    You want to train your operating personnel, our Academy will support you. We offer a wide range of basic courses as well as courses for experienced employees.
  • Self Support
    Benefit from Soudronic’s many years of knowledge with self support to troubleshoot your daily challenges. This is the fastest way to help yourself.
  • Support Tickets
    Create support tickets to get in touch with Soudronic customer service and see how we address your challenge in no time. You need to return material to Soudronic? No problem, create a return material ticket and get shipping information.
  • Machine Overview
    Have your machines and equipment at a glance. Discover your support levels, create support tickets for a specific machine.

Your after-sales service contacts

If you need technical support, we recommend the first contact be made via mySoudronic. It will give you the possibility to create support tickets which are automatically associated to the correct machine and machine location. This will reduce waiting time due to false or incomplete information. Furthermore, the support ticket will be automatically assigned to the after-sales team in charge of your machine. Alternatively, you can contact us via phone or email as listed below.